Policies 

Scheduling and Appointments
Online scheduling requests are accepted via gingerbodywork.com. Following your request, the therapist will contact you to confirm a time. Appointments can be made via text or phone call at (802) 227-2278, by emailing ginger@gingerbodywork.com, or in person with the therapist. Please do not use social media messages to request appointments. If you contact the therapist on Sunday or Monday, please allow more time for a response.

Payment
Payment is due at the time of treatment. Cash, checks, Venmo, PayPal, HSA cards, and major credit cards are accepted.

Cancellation Policy
The practice requires 24 hours advance notice for cancellations. If you need to cancel within 24 hours of the session, a fee of $50 will be due to the therapist within three days of the cancellation. For cancellations with less than 24 hours advance notice the client will be responsible to pay the full session fee of the originally scheduled appointment within three days of the cancellation. 

No-shows and Missed Appointments
If you arrive 20 or more minutes late the session will be considered missed. The therapist reserves the right to move onto other activities for the remainder of your session time. You will be responsible for full payment within three days of the missed session. If you are fewer than 20 minutes late the session will continue as planned but will end at the originally scheduled time. You will still be responsible for payment of the full fee for the originally scheduled session.

General
If you are new to the practice, please arrive 15 minutes early for intake and assessment. In general, arrive five minutes early for your sessions.

You may choose to talk or not to talk during the session. Conversation will be guided by your direction. 

Communicate readily with the therapist during your session regarding the pressure used for treatment, time spent working on an area, room temperature, music volume, needed positional changes, and other modifications to ensure your comfort. Draping for privacy and warmth will be used during the session. Only the area being treated will be undraped. You may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop massage at any time.

The therapist reserves the right to refuse treatment for any reason and the client has the right to end a session at any time.

Tips and referrals are appreciated!

Respect
To respect the sessions of others, keep waiting area conversations and activity at a low volume and silence your phone. Silent phone activity is permitted in the waiting area but please refrain from phone calls, watching videos, etc.  Cell phones and other devices must be silenced or turned off in the treatment room during sessions.

Refrain from wearing strong scents to your sessions. 

If you have symptoms of cold, flu, COVID-19 or any other shareable bug or know you have been exposed to anyone in the past 12 days with these conditions, please do not come for a session. The therapist will happily reschedule you.

Privacy
Session and conditions as confidential. The therapist will not discuss your visit with anybody without your express written permission. The therapist will not otherwise share your information unless required by law or via legal subpoena.

Gift Certificates
Please use gift certificates within one year of purchase. If the client using the certificate cancels the session with less than 24 hours advance notice or does not arrive to the appointment in accordance with the practice’s No-shows and Missed Appointments policy, the gift certificate will be considered used and will no longer be valid for a session. Gift certificates are non-refundable and are not redeemable for cash.

Clients Under 18
Informed written consent must be provided by a parent or legal guardian for any client 17 or younger. For clients aged 15 and younger, a parent or legal guardian must be in the treatment room for at least the beginning of the session and remain at the office for the duration of the session. For clients aged 16-17, a parent or legal guardian must be present for the initial evaluation and expectation-setting conversation.

Clients with Disabilities
For any client unable to give informed consent for medical reasons, the clients’ legal guardian must provide informed written consent for treatment with the client present at the time of signing.